Next Level Realty Privacy Policy
Last updated: July 3, 2025
1. Introduction
Next Level Realty (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your information when you interact with our services, including when you provide your phone number and email address for appointment reminders and lead-nurturing communications.
2. Information We Collect
We collect the following categories of personal information directly from you:
Contact Information: Name, phone number, and email address.
Appointment Details: Date, time, and location of scheduled appointments.
Communication Records: Logs of reminders, confirmations, and follow-up messages.
3. How We Use Your Information
We use your personal information for the following purposes:
Appointment Reminders: To send automated text and/or email reminders about upcoming appointments you have scheduled with us.
Lead Nurturing & Marketing: To send you informational or promotional communications about our real-estate services, market updates, and special offers, in accordance with your communication preferences.
Customer Service & Support: To respond to your inquiries, questions, or requests promptly and effectively.
Compliance & Legal Obligations: To comply with applicable laws, regulations, and industry standards.
4. Lawful Basis for Processing
Where required by law (e.g., GDPR), our processing of your personal data is based on one or more of the following lawful grounds:
Consent: You have provided consent for us to send you appointment reminders and marketing communications.
Legitimate Interests: We have a legitimate interest in managing our client relationships and promoting our services, provided that such interests do not override your rights and freedoms.
5. Sharing & Disclosure of Information
We will not sell, rent, or trade your personal information. We may share your information with:
Service Providers: Third-party vendors who perform services on our behalf (e.g., SMS/email delivery platforms, CRM providers). They are contractually bound to protect your data and to use it solely for the purposes we specify.
Legal & Regulatory Authorities: When required by law, court order, or to protect our legal rights and comply with regulatory obligations.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined here, or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.
7. Security Measures
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct or update inaccurate or incomplete data.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Opt-Out: Withdraw your consent or opt out of marketing communications at any time by replying “STOP” to any message or by contacting us as described below.
Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us at [email protected].
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under this age. If we learn that a child has provided us with personal data, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy with a new “Last updated” date and, where required by law, provide you with additional notice.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Next Level Realty
Email: [email protected]
Phone: +1 281-801-5092
Thank you for trusting Next Level Realty with your information. We value your privacy and are committed to keeping your data secure.